Customers can pay by cheque or demand draft (DD) by physically depositing the cheque / DD into our ICICI bank account. Alternatively, you can courier the cheque / DD to our physical address & we will ship the product as soon as the payment is realized in our account. For account & mailing details, please contact us by phone or email us at email@example.com
The Skin Store
ICICI Bank, Indiranagar, Bangalore
There are no hidden costs included on any product you buy from us. The final cost is mentioned on the payment page & you shall have to pay nothing more than that.
Yes. All transactions are purely secured. We use the best recognized payment gateways to process your transactions. The transaction is processed using SSL data encryption (secure encrypted connection), which protects the information from being misused. Our online payment partner is EBS, which is PCI Data Security Standards 1.1 compliant & globally recognised for its security standards.
The PCI Security Standards Council is an open global forum for the on-going development, enhancement, storage, dissemination & implementation of security standards for account data protection formed by American Express, Discover Financial Services, JCB, MasterCard Worldwide & Visa International
To make online shopping safer, RBI has now made it mandatory for all online transactions to have an extra level of authentication. The ‘extra’ level is a password that you will have to enter after entering your credit / debit card details while making online payments. This new technology is called VBV – Verified by Visa or MSC – MasterCard SecureCode. Please visit the Visa or Mastercard site to know more.
Each credit / debit card issuing bank has its own registration process for getting your secure password.
You don't have to take any extra step to use this password. Every time you shop / purchase on Infibeam.com, during the payment process, you will be redirected to your bank’s website where you will need to enter your Verified By Visa / MasterCard Secure Code password.
We & our payments partners monitor transactions continuously for suspicious activity & flag potentially fraudulent transactions for manual verification by our team. In the rarest of rare cases, when our team is unable to rule out the possibility of fraud categorically, the transaction is kept on hold, & the customer is requested to provide identity documents. The ID documents help us ensure that the purchases were made by the card holder. We apologize for any inconvenience that may be caused. This is in the interest of ensuring a safe & secure environment for online transactions.
Theskinstore.in does not collect or store your account information at all. Your transaction is authorized at multiple points, first by EBS & subsequently by Visa / Mastercard / Banks directly without any information passing through us. However we monitor & review transactions on an on-going basis, to identify potentially fraudulent situations & take immediate corrective steps to mitigate / limit any damage caused / likely to be caused from the same.
Theskinstore.in team will never request you to share any of your payment details over email or over phone. In fact you should not be sharing this information with anyone else.
Transactions could fail due to multiple reasons. Please check for the following:
If your account has been debited after a payment failure, it will be rolled back within 10-15 working days. Please direct all questions & further clarifications regarding the above statement to firstname.lastname@example.org
Theskinstore.in has a no exchange no return policy.
In case of damaged or incorrect merchandise, theskinstore.in would ship the correct product upon receipt of the damaged or incorrect merchandise from you. You will not be charged any additional amounts for the return courier & replacement. In case you are requested by our customer service team to courier the product to us, we will refund the courier amount to you as store credit.
In case you face a problem with your order, please rest assured that we will do our best to resolve the issue as soon as possible. Please reach out to us through email at email@example.com or call us at +91 80 4172 5416. Do remember to reference the order number in all communication.
Following are some of the typical problems faced by users:
In case you receive a product that you have not ordered then kindly write to us at firstname.lastname@example.org
All the products that we sell are completely genuine & brand manufactured. However, if you feel that you have received a product that is not up to your expectation please write to us & we will be more than happy to look into your concerns.
In the unlikely event that your problem is not resolved satisfactorily by our Customer Service Team, you may escalate the issue to our management by writing to email@example.com
Theskinstore provides price protection for items during shipment, during refund & during returns, in case the return or refund is due to an error at our end such as incorrect product shipped, expired or damaged goods delivered, etc. In all such cases if the price of the product falls during that period, we still consider the sale price which was paid by you as the consideration to be refunded.
Here are the steps for getting a refund:
Kindly take a look at the following to know about receiving your refunds:
F : Foltene
Theskinstore.in is India's largest platform to buy your skin care products, Beauty products, makeup products, beauty devices, natural & organic, personal care, baby & mom, health & wellness, men women cosmetics online with all brands and the best price, available on cash on delivery, free shipping-convenient, fast and affordable!
Theskinstore.in carries products catering to all common skin & hair complaints. Our portfolio covers exclusive products for acne prone teen skin care, baby care, before & aftershave skin care, cosmetically camouflage & make-up lines for sensitive skin, dermatological tested products to treat hair fall, dandruff, chapped lips, nails & for sun protection. We are very selective about the brands that we recommend & sell.
We accept payment by all major debit & credit cards as well as through bank transfers. You can also order your products over the phone. Delivery is provided all over India at a nominal fee. Our entire range of products is also available at our flagship store in Bangalore.