You do not need to login to make a purchase. The first time you place an order, an account will automatically be created using the contact details you provided for the order & the username & password will be sent to the email provided by you. You can use these login details for subsequent transactions so you do not need to key in your contact details & address each time. Please ensure you login & change your password as soon as you receive the auto-generated account details.
Select the product(s) you want to buy. Enter the quantity or number or units & click on ‘Add to Cart’.
You will be directed to the Shopping Cart page. Here you will have the option to enter the ‘e-Gift Voucher’ or ‘Discount Coupon’ code if you have one.
Next, you can click on ‘Add to Cart’ if you wish to add more products to your cart.
Once your cart is complete, you can proceed to ‘Checkout’.
You will then be prompted to ‘Login’, in case you are not signed into your account, or to ‘Register’, in case you do not have an account with theskinstore.in
You will then be directed to ‘Shipping’ details, where you need to enter your shipping address & contact details.
When you click on ‘Proceed’, you will be directed to the ‘Order Confirmation’ page where you need to select your preferred payment method & confirm the order.
Once you confirm the order, you will be re-directed to the selected Payment Gateway option where you need to enter your credit / debit card & other details.
You may be automatically redirected to your bank website in order to enter your PIN or OTP number. Once payment is completed, you will be directed to the ‘Payment Confirmation’ page. This confirms that your order was successfully completed.
In case you have trouble at any stage of this process, you may contact our Customer Service desk for help.
You can cancel your order before it reaches the "Order Shipped" status. To cancel, please write to email@example.com with the order number.
Yes, you can place your order on the phone. Just call our Customer Service number & they will guide you. Once you have placed the order & provided your address & contact details, you will be asked to deposit a cheque for the required amount in the name of ‘The Skin Store’ with ICICI bank. Once the payment has been received in our account, we will ship it & send you intimation.
All products sold at theskinstore.in are from well-known international brands & clinically tested & approved by dermatologists globally. Our in-house panel of dermatologist are here to help you choose the correct products for your skin type. Please call us if you have questions or concerns regarding our products.
We currently do not have the option of pre-ordering products online. However you will be prompted to leave your email id so we can notify you as soon as it is available again. Alternatively you can call our Customer Service & leave your contact details so we can let you know once it is in stock.
I placed an order & then realised that I need to add a few products. How can I change my order so I do not incur shipping charges twice?
If you have not received intimation that it has been shipped, please call or mail us immediately. If the order has already been shipped, you will need to place a new order that will be delivered separately.
You can make payment by any of the following methods:
To know more about payment options please visit out Payment & Security section.
There are no hidden costs included on any product you buy from us. The final cost is mentioned on the payment page & you shall have to pay nothing more than that.
Orders above Rs. 1000 are shipped free of charge. For all other orders, we charge a flat shipping rate of Rs. 99 per order for delivery to any city in India.
We also offer Cash on Delivery Option.
This may happen in rare cases due to internet connection issues at your end, server issue with the payment gateway partner, incorrect email id provided during ordering, etc. Please call or email us with your order details, full name, order date & amount debited. We will confirm the order if the details match with the payment received by us.
Please email us with the order details & amounts debited so we can check our accounts. In case it is verified that we have received duplicate payment, we will refund the amount to your account. Refer our Payment & Security policy for more details.
We take data privacy & online security very seriously. Our online payment partner is EBS, which is PCI Data Security Standards 1.1 compliant & globally recognised for its security standards. We collect personal information solely for order delivery & internal purposes & do not sell such information to any third party. We offer an opt-out for any promotional or marketing material we may send our customers. Please refer our Privacy & Payment & Security policies for more details.
Once you place your order, you will receive an order confirmation mail at the email ID you provided immediately.
As soon as your payment has been received in our account, our Customer Representative will call you on the mobile number provided in your order, to confirm the order & address details provided.
We place a confirmation call for each of orders, before the order is processed. This is to avoid any inadvertent shipping or delivery mistakes due to incorrect or incomplete contact / shipping information provided by the customer. Hence, we request you to ensure that you enter your latest contact number in the order form, to enable us to reach you.
Once the order & shipping details are confirmed telephonically by us, we will ship the order within 24 hours (for all orders placed before 4 pm on a working day) & within 48 hours (for all orders placed after 4 pm, Sundays & Public Holidays). You will receive an email as soon as the order is shipped out by us.
If the amount has been debited from your account, this may be due to a glitch with our auto-email system or due to incorrect contact details in the order form. You should receive a phone call from our customer service within 24 working hours, confirming the order prior to shipping it. Please write to use at firstname.lastname@example.org or call us at +91 77609 55005 if you have not received any call.
All orders are delivered to the customer within 2-7 working days from the date of shipping.
You receive a damaged or incorrect order. (Please return the same back to us. Contact customer service & we will arrange a pickup for you. The correct / fresh products will be sent to you once we receive the damaged / incorrect consignment, without any additional charge.)
You have received a part of your complete order, or items in your order are missing (Please contact customer service & we will arrange for completing your order as soon as possible.)
Please visit the Account section at the bottom of our homepage. Once you login, you can edit your contact information & other details for your account. If you are having difficulties doing so, please do not hesitate to contact our Customer Service.
We provide all users with the opportunity to opt-out of receiving non-essential (promotional, marketing-related) communications from us after setting up an account. If you want to remove your contact information from all theskinstore.in lists & newsletters, please visit http://www.theskinstore.in/unsubscribe.php
Please click on the Forgot Password prompt at the bottom of the login screen. You will be asked to enter the email ID you registered with. Once you click submit, a new password will be automatically sent to your registered email ID. In case you cannot remember your email ID either, you will need to create a new login or contact our Customer Service representatives for help.
Absolutely not. We do not sell or share customer information with any third party. If you receive any product information from theskinstore.in, it is because you have inadvertently opted-in for receiving such information from us. If you want to remove your contact information from all theskinstore.in lists & newsletters, please visit http://www.theskinstore.in/unsubscribe.php
Please read the promo terms & conditions carefully to ensure applicability for your order. Once you select the required products in your cart & click to proceed. You will be given an option to enter the e-Gift voucher or Discount Coupon code at this stage. If the code is valid for your order, it will automatically apply the applicable discount & update your order value. You can then proceed to enter your shipping & payment details. If you have any trouble applying the promo code, please contact our Customer Service.
We currently do not have a rewards program for purchases made at theskinstore.in. However, we do periodically issue limited period offers for select high-value or loyal customers. If you qualify, you will receive this exclusive offer by email.
Please visit our e-Gift Voucher page. You can pay for an e-Gift Voucher using any of the payment options available for online purchases at theskinstore.in. Once you complete the purchase, the recipient you want to gift will automatically receive the Voucher by email.
e-Gift vouchers can be redeemed the same way as any other promotion.
Once you select the required products in your cart & click to proceed. You will be given an option to enter your e-Gift voucher code at this stage. If the code is valid, the system will automatically apply the voucher amount to your purchase. Please note that currently there is no option to retain the balance remaining on an e-Gift Voucher, or to combine more than 1 e-Gift Vouchers. You may redeem the e-Gift Voucher for its entire worth or more (& pay the additional balance using credit / debit card options). If you have any trouble applying the promo code, please contact our Customer Service.
E-gift Vouchers cannot be clubbed with any other promotion or offer.
Theskinstore.in does not allow clubbing of offers currently.
I am not sure which product I should purchase for my requirement. I need some specific information on the product that I cannot find on the site. Who can I contact?
Theskinstore.in is an expert site with a panel of highly experienced dermatologists who assess & select products based on their clinical experience working with skin complaints from all over the country. All recommendations & advice on the site is unbiased & given by trained dermatologists. If you have questions on specific products, please call our Customer Service with your request & an expert dermatologist will assist you with your queries.
We strive to provide you with the best in advice & service. If you have any feedback that can help us serve you better, we would love to hear from you. We encourage you to write to us with feedback at email@example.com
If you have already provided detailed inputs on your problem by mail to firstname.lastname@example.org or to our Customer Service helpdesk (+91 77609 55005), & are still unhappy with your problem resolution, please write to our management at email@example.com & we will attend to your problem immediately.